FAQS
Q: What payment methods do you accept?
A: We accept PayPal and Credit/Debit Cards(including Master,Visa,JCB,Express,Discover). Currently, we do not accept check or money orders.
Q: How to pay by credit card?
A: Step 1: Click "Proceed to Checkout" in Shopping Cart.
Step 2: Choose the "Credit Card" and Click the 'CHECKOUT' button,Finally input your credit card/debit card information and click "PAY NOW".
Q: I made a mistake. Can I change my order?
A: We strive to process orders as quickly as possible. But we will try to accommodate any order changes within 24hours of placement. The quickest way to get a hold of us is by emailing service@muukal.com.
Please be sure to include your order number, and let us know exactly what changes need to be made. We will make necessary changes for you and will update you any further information.
Q: Can I cancel my order?
A: No problem! Orders can be cancelled within 24hours, and emailing us at service@muukal.com at the same time. Refunds will be processed back to the original payment account.
Q:How do I get a prescription?
A: We does not provide eye exams or write prescriptions for eyeglasses. Please visit your ophthalmologist or optometrist to obtain both an eye exam and a prescription. They should provide you with a written copy of your prescription before you leave, but you can always ask for one if they don't. Please also ask your doctor to measure and record your pupillary distance (or PD) on your prescription. Your PD is the distance between your two pupils measured in millimeters (e.g. 60). Your PD is not always included in your eyeglass prescription, but it's very helpful for us to have when making your eyeglasses to ensure that they fit you perfectly.
Q: Can I order frames without prescription lenses?
A: Definitely! Once you've picked the frames you like, you can proceed to checkout as usual. If purchasing optical glasses, you'll be given the choice to purchase the glasses with non-prescription lenses. We will then fill your frames with high-quality lenses that include anti-scratch coating. If purchasing sunglasses, you can choose prescription or non-prescription glasses by selecting the appropriate option when adding the frames to your cart from the product page.I have a strong prescription — can you fill it? What if I have astigmatism?We can fill a wide range of single vision prescriptions, including prescriptions with astigmatism. However, we do have some limitations.
Prescription Sunglasses For sunglass orders, we can fill prescriptions with a combined SPH and CYL value up to -5.00. However, some of our smaller sunglass frames can accommodate slightly stronger prescriptions. We encourage you to contact us at service@muukal.com , to determine the best frames for you based on your prescription strength.
Q: Who checks my order to make sure I haven't entered anything that is obviously wrong?
A: Our team reviews every single order for prescription glasses. If we come across anything out of the ordinary or clearly incorrect, we will email or call you to clarify. Keep in mind that because prescriptions can differ greatly from person to person, we are unlikely to catch prescription entry errors unless you have provided us with a copy of your prescription (which you can do by either uploading a scan or picture of it during checkout, or emailing the file to service@muukal.com after placing your order).
