Privacy Policy

Privacy and Security

What information do we collect?

When you create an account and profile(s). When you create an account with us, you provide your name(s), email address and password. Your password is stored as special “one way hash” code and can’t be decrypted; when you create a profile, you provide names, gender, birth-year, photo for try-on.

When you make a purchase and/or provide information or feedback on your previous purchases. If you make a purchase, you may provide us all the information needed for a profile and additional information such as phone number, shipping address, images of your face and your current or previous glasses.

When you make a purchase using your credit card, your credit card information including credit card number, type, expiration date, billing address are submitted to our payment processor directly. Our payment processor, which is required by credit card issuer to meet specific security requirements, will collect, store, and process your credit card and other payment information on our behalf using industry-standard security measures. We do not collect or store any payment card information other than last 4 digits of your card for identification purpose.

When you contact us. If you contact us by any channel (phone, email, chat, etc.), we may keep a record of your contact information and the content of the communication for later reference. We receive responses to any survey that you choose to complete for us.

Information we collect from third parties

When you use third party login. When you login via third party (such as Facebook), a default account is also created on our website, your name and email address are provided to us by the third party. Your password of the third party will never be shared with us.

When you make a purchase using third-party payment. When you make a purchase using third-party payment system (such as PayPal) directly, none of your payment account information is shared with us, we only collect and store the transaction reference information from the third-party payment system..

How do we use the information gathered?

Any of the information we collect from you may be used in one of the following ways:

To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.

To send periodic e-mails. The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional receiving latest, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

How do we protect your information?

Muukal.com ensures safety of all information we collect. We protect your personal information by:

Restricting access to our personal information database.

Applying technology service to prevent unauthorized computer access.

Destroying personal information after legal or business use.

To guarantee the safety of your account, please combine numbers, letters and special characters to set your password. Do not share your muukal.com password with other people. If you do, you will be responsible for the consequences. Change your password immediately or contact our customer service representative if you feel your password has been insecure or given away. Remember to log out and close the browser after use in a public computer.

Your rights

Under applicable data protection laws and regulations, you have the right:

1.Of access to, correction of, and/or erasure of your personal data.

2.To tell us that you do not wish to receive marketing information.

3.In some circumstances: to require certain parts of your personal data to be transferred to you or a third party.

We are committed to enabling you the full exercise of your rights. If you wish to access, correct, erase or restrict your data, you can contact us with email 'service@muukal.com'. Please provide us with the following information, so that we can appropriately handle your request:

1.Your email and full name and last name, as registered with Muukal.com.

2.Your specific petition (in other words, what rights you want to exercise).

3.The date of the application and your signature (if you sent your application by postal mail).

How are cookies used?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and retain certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about the site traffic and site interaction so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving our site visitors.

Do we disclose information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Privacy Policy

This online privacy policy applies only to information collected through our website and not to information provided offline. By using our site, you consent to our website's privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.